Massage and Me Privacy Policy

At Massage and Me, we take the privacy of ours users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of Massage and Me.

If you have any requests concerning your personal information or any queries regarding these practices please contact Jo Murch by e-mail: jo@massageandme.co.uk


Information Collected

Personal information collected by Massage and Me is used by Massage and Me only. We collect personally identifiable information about you (your "Data") through:

  • The use of enquiry and registration forms on the Massage and Me website

  • Booking a treatment via the Massage and Me online booking system (hosted by Fresha and Shedul) *

  • Booking a treatment via Treatwell*

  • The provision of your details to us either online or offline via registration forms, over the phone or in person

* Please note – Fresha, Schedul and Treatwell all have their own privacy policies, which you should check as per the note on ‘Third Parties and Other Websites’ further down the page of this privacy policy.

The elements of your data that we collect may include:

  • Name

  • Date of birth

  • Address, phone number, email address

  • Instagram username

  • Medical conditions

  • Payment details such as credit card information

  • Medical history, allergies and lifestyle choices (both on the consultation form and discussed in consultation pre-treatment)

  • Details of any feedback you give us by phone, email, post or via social media.

This personal information is required in order to provide our services to you. If you do not provide personal information we ask for, it may prevent us from providing our services to you at the best of our ability.  

Use and Disclosure of Personal Information

We use your data for purposes which may include:

  • Providing you with information about products and services we offer and upcoming discounts (if you agree to receive such information)

  • Offering birthday treatments at a discounted rate during the month of your birthday (again, if agreed to receiving marketing information from Massage and Me, and also if birthday is disclosed)

  • Storing consultation forms which are filled out at the start of each client’s first treatment. These files are kept in a locked cabinet at the Massage and Me premises, and also stored in a password-encrypted spreadsheet. These files are confidentially destroyed after 6 years of the client’s last treatment with Massage and me.

If you wish to receive information about Massage and Me services or discounts, please indicate your preferences using the consent boxes when providing us with your data on your consultation form. Please note that we will never disclose this information given in your consultation form to any other third parties, unless required to by Law, and this information is treated confidentially.

Use of Cookies and Other Tracking Devices

Massage and Me uses web analytics services provided by Google, Inc. Google Analytics uses cookies to help us analyse user experiences when visiting Massage and Me. The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to, and stored on, servers held by Google.

They will use this information for the purpose of evaluating your use of our sites, compiling reports on website activity for us and providing other services relating to website activity and internet usage. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. They will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of the Massage and Me website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Security Policy

At Massage and Me we have appropriate measures in place to ensure that our users' data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss.

User Access and Control of Data

If you wish to amend any of the data that we hold about you, or update your marketing preferences, please contact Jo: jo@massageandme.co.uk. In accordance with the Data Protection Act 1998, you may request a copy of the personal information we hold about you by contacting Jo by e-mail on the address given above. We may charge the statutory allowable fee for provision of this information.

Third Parties and Links to other Websites       

Our site may contain some links to third party sites, which are not subject to this privacy policy. We are not responsible for the privacy policy of other websites and would recommend you read their privacy and cookies policy before you submit any personal data to these websites.

Children Under 14

We do not collect any information on children under 14 years of age.

Changes to this Policy

This policy is effective from July 2019. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation, best practice or website enhancements.

How to complain

We hope that we can resolve any concerns you may have about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority. In the UK, this supervisory authority is the Information Commissioner who may be contacted via telephone on: 0303 123 1113.

Download

A copy of this Privacy Policy can be accessed here

How to Contact Us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you. Our contact details are shown below:
Address: Massage and Me, 11 Westbury Lane, Buckhurst Hill, Essex IG9 5NF
Email: jo@massageandme.co.uk Telephone: 0781 009 3508